IT Service Management, information system governance, automation

The areas covered include managing services and assets for an IT department (IT Service Management, ITSM). The missions carried out improve cost control and structure IT services, in order to increase their quality and the satisfaction of information system users.

The operation carried out can be broken down as follows:
• consulting: defining organization and setting up ITIL processes, benchmarking,
• providing assistance to project owners: defining projects, drafting specifications, managing change,
• operational IT process management and project management,
• implementing ITSM software solutions and managing project portfolios (partnerships with ServiceNow, EasyVista and others),
• Third-party application maintenance.

The line of services was recently enriched in the following complementary
domains:
• applications life cycle management (ALM): set up availability, performance and load testing tools for applications (HP Load Runner, etc.),
• IT operations management (ITOM): set up provisioning orchestration and automation tools for IT operations,
• certificate training courses for ITIL (EXIN accreditation).

NEURONES' strenghts:

• Recognized expertise in ITSM and PPM. 
• Solid and long-standing partnerships with the major publishers on the market (ServiceNow, Micro Focus, etc.).
• Experience in the operational application of ITSM concepts on the group's managed services contracts. .